Service Delivery

Partnership Working Model

By choosing Focus you are not merely outsourcing your cleaning; you are gaining a partner – one that shares the same commitment to your organisation and property as you.

We work with you and your team to gain an understanding of how you operate and what you need from us – and because we effectively become part of your organisation, we can respond quickly to your changing needs and requirements.

Superior Relationship Management

Effective communication is the key to any good business relationship. We provide our clients with a single point of contact at Focus to ensure we always deliver highly efficient and personalised service and support.

Proactive Quality Assurance Programme

Our thorough, pro-active, high attention to detail programme ensures our team are always one step ahead – saving your time and money through our high efficiency.

Client Comments

Focus has an excellent customer service programme in place. It’s the personal touches that make all the difference.

Antonia Hansen, Pinnacle Corporation

The FocusServices team provide a very high standard of cleaning and are always willing to go that little bit further – especially when it comes to attention to detail and overall daily consistency.

We are very happy with the standard they provide and find them incredible to deal with!

Louise Cheeseman, Clemenger BBDO

We demand a very high standard of cleaning services and Focus have always delivered this for us. The professionalism and integrity of our Relationship Manager is outstanding.

Andrea Houston, Jeff Gray BMW & MINI

Great service, fast communication and prompt in carrying out new requests!