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Phone: +64 4 974 8990 | © Focus Services Group Ltd, 2010
Company Profile
FocusServices is a leading Wellington commercial cleaning company, and an expert in delivering premium, environmentally-friendly services tailored to the requirements of quality corporate offices.
Office Cleaning Specialists
At Focus we specialise in premium office cleaning, and with some of Wellington’s leading properties such as NZX, Clemenger BBDO and Jeff Gray BMW as valued clients, we’re firmly established as a market leader in this sector.
As a company we sit in a unique position in the market – we’re not a major national operator, nor are we an insignificant owner-operator. We have the strength, resources and professional team of a larger company, with a streamlined and efficient service model to deliver value-for-money and truly personalised service to every one of our clients.
Service-obsessed
A strongly client-focused company, we place significant emphasis on how we serve our clients, and not just how we service their property. With initiatives such as our unique FocusExceed customer service programme, regular satisfaction measurement surveys, and dedicated e-service desk, we work hard everyday to ensure flawless service delivery that consistently exceeds our valued clients’ expectations.
Doing business better
At Focus we see corporate responsibility and sustainability as one in the same – it’s about doing business better, and this is the underpinning of our business.
Proudly New Zealand-owned and a ‘sustainable supply chain’ friendly company, we are firmly committed to operating our business as a responsible corporate citizen – taking responsibility for our impact on the social, economic and natural environment.
Continuous innovation and improvement
In a time-old industry, we’re continuously pushing boundaries, looking for smarter approaches, cleaner chemicals and better ways to deliver outstanding service.
Through innovation, continuous investment and improvement in our internal infrastructures, and with a commitment to always understand the needs and expectations of our clients, we believe that we provide a level of service and customer care second to none.
Latest News
Loyalty, reciprocated.
At Focus we work hard to build loyalty with each and everyone of our clients, and this extends to our pricing reviews.
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Nothing to Hide – June Client Satisfaction Results
Our June satisfaction survey has just been completed, and we’re excited to announce some fantastic results. Overall we’re sitting at an impressive 94% client satisfaction over all categories and questions.
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